Partner Quality Specialist
Partner Quality Specialist responsible for improving payout partner reliability and customer experience. Role sits in the QCC team focusing on incident resolution and operational improvements for payout corridors.
What you'll do
- Identify and resolve quality and operational issues across payout partners
- Analyze data to find root causes of transaction failures
- Coordinate incident investigations with payout partners and internal teams
- Project-manage process and technical improvement initiatives
- Define and track quality metrics and present actionable insights
What they're looking for
- 2-3 years in operational or technical roles
- Experience with customer support platforms and automation tools
- Strong analytical and problem-solving skills
- Ability to manage multiple projects and priorities
- Strong verbal and written communication skills
Skills
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