Customer Performance Field Officer - Mombasa
Field-based role to collect loan repayments and recover overdue financed assets within a territory. Part of the Customer Performance team supporting M-KOPA Mobility operations in Kenya.
What you'll do
- Monitor assigned accounts and take actions to maintain portfolio health
- Locate and contact customers to agree and follow up repayment plans
- Plan and execute field visits to recover payments or repossess assets
- Record interactions and update systems like M-KOPAnet and Freshdesk
What they're looking for
- Valid NTSA motorcycle driving licence (Class A2) mandatory
- Proven motorbike riding experience and physical fitness for daily riding
- Experience in collections, debt recovery, or similar field role
- Proficiency with Excel and Freshdesk for tracking and reporting
- Tertiary education (College, TVET, University) in a relevant field
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of M-KOPA. We link straight to the source.