Call Centre Agent
Handle 24/7 intake and support for the Human-Wildlife Conflict Compensation Scheme within the National Command Centre. Work on caller intake, data quality, escalation, and coordination with field teams and managers.
What you'll do
- Receive and log inbound incident reports via 24/7 toll-free hotline
- Perform real-time data quality checks following SOPs
- Provide support desk services to claimants and field personnel
- Escalate urgent sensitive cases per approved protocols
- Monitor social media queries and maintain claim tracking updates
What they're looking for
- Degree or higher diploma in a relevant field
- Minimum three years in call centre or similar environment
- Full fluency in spoken and written English and Kiswahili
- Familiarity with mobile and web data collection technologies
- Ability to work rostered 24/7 shifts and adhere to SLAs
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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