Source: https://www.startupjobs.ke/jobs/14268-customer-operations-officer-insurance

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# Customer Operations Officer - Insurance

- On-site
- Nairobi
- FullTime

Manage insurance issuance and end-to-end claims processing for M-KOPA Mobility. Work within the insurance and customer operations function supporting riders and internal stakeholders.

## What you'll do

- Coordinate policy issuance, renewals, and customer notifications
- Manage full claims lifecycle from reporting to final closure
- Liaise with insurers, garages, hospitals, customers, and internal teams
- Process bed-rest compensation and medical payments within SLAs
- Prepare weekly claims performance reports and escalate complex cases

## What they're looking for

- Experience in insurance operations or claims coordination
- Strong attention to detail and documentation skills
- Experience liaising with external stakeholders is advantageous
- Proficiency in Excel and data tracking tools
- Strong communication and follow-up skills

## Skills

- Excel
- data tracking
- claims coordination
- insurance operations

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.

This job comes from the career page of M-KOPA. We link straight to the source.

- [M-KOPA M-KOPA provides affordable financial and digital products that help everyday earners access smartphones and related services. The company offers pay-as-you-go ownership, digital loans, health cover, device protection… View company page](https://www.startupjobs.ke/companies/m-kopa)

- **Work mode**: On-site

- **Languages**: English

- **Location**: Nairobi

- **Employment type**: FullTime

- **Posted**: 23 Oct 2026

[Apply on the company website](https://www.startupjobs.ke/out/14268)

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