Customer Operations Officer - Insurance
Manage insurance issuance and end-to-end claims processing for M-KOPA Mobility. Work within the insurance and customer operations function supporting riders and internal stakeholders.
What you'll do
- Coordinate policy issuance, renewals, and customer notifications
- Manage full claims lifecycle from reporting to final closure
- Liaise with insurers, garages, hospitals, customers, and internal teams
- Process bed-rest compensation and medical payments within SLAs
- Prepare weekly claims performance reports and escalate complex cases
What they're looking for
- Experience in insurance operations or claims coordination
- Strong attention to detail and documentation skills
- Experience liaising with external stakeholders is advantageous
- Proficiency in Excel and data tracking tools
- Strong communication and follow-up skills
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of M-KOPA. We link straight to the source.